customer service

FAQS

What is your roasting philosophy?

All coffees are custom roasted, in small batches, for top quality and freshness.  We constantly rotate our roast schedule to ensure that all coffee varieties are shipped at maximum freshness. We begin with the finest green coffees and utilize time tested roasting techniques to create the perfect roast. Additionally, all flavored coffees are made to order. Your order is guaranteed for maximum freshness and robust flavor. 

Do you offer free shipping?

100% of the products on our site ship for free within the continental United States for orders above $100. This offer applies to "Standard Shipping" which will be shipped through FedEx Ground or FedEx Home Delivery. The shipping charge for orders under $100 is a flate rate of $9.95. JBP's minimum order size if $50.

Is there a minimum order?

The minimum order is $50. The reason we have a minimum order is that we need to maintain scale to be able to offer our compeitive prices and quick turnaround times. 

What is the return policy?

If for any reason you need to return or exchange an item, please call within 10 days of shipment and get a return authorization number. We will also provide a return label. Please note that the returned merchandise must be in saleable condition.The customer will pay freight costs both ways shipping back to Java Bean Plus and original shipping to customer. .There is never a restocking fee.

Do you offer small batch private label packaged coffee with my logo that I can offer for resale?

Yes, we offer 16 OZ and 12 OZ coffee packages in valve bags fully customizable with your own unique  3"x4" label and choice of bag color. The minimum orer is 48 units. This has been a successful offering for our cafe and gourmet store customers looking to expand their brand presence and extend their business line to existing customers. Click the following link to begin customizing your own private label coffee packages: https://www.javabeanplus.com/customize.aspx.

How do I know that my information will be kept secure?

Java Bean Plus uses Authorize.Net for website security and fraud protection.  You can be confident that your data is secure. We utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL), and we are compliant with a number of government and industry security initiatives. We continuously upgrade our security with state of the art tools to protect the information of our customers.

How can I create my own private blend?

Call or e-mail us to speak to a coffee professional about creating your own private blend. We will work closely with you to create a custom blend that will be exclusively your own.

Why don't you sell to individuals for home use?

We are commited to our commercial clients, whether they be coffee shops, tea houses, grocery stores or supermarkets. Unlike many other wholesale coffee companies, we don't compete with our customers by selling to individuals directly.  

Do you offer palette pricing?

Please call for substanial palette discounts. We encourage customers to call for such discounts if they are ordering over 300 LBS in a single order. We provide custom solutions for all customers. We also provide expertise in logistics to get our coffee to your locations, whether its one location or dozens, at the lowest price.

Where do you ship from?

All Java Bean Plus products are shipped from our facilities in Brooklyn, NY and Plainview, NY.

How quickly are orders shipped out?

Most  orders are shipped within one business day. We are sensitive to our customers' timely needs while at the same time balancing our schedule of small batch roasting which ensures optimal freshness.

Can I place an order over the phone?

Many of our customers choose to place their orders over the phone. Feel free to call us during our office hours of 9AM - 5PM ET on Monday to Friday (excluding holidays).

Do you help customers who are looking for help in opening a cafe or expanding their selection?

Java Bean Plus prides itself on its commitment to advancing quality, specialty coffee whether in the small independent bookstore , the boutique corner cafe, the local restaurant or the neighborhood supermarket. We offer our decades of experience in helping existing or prospective customers choose which coffees to offer, provide recommendations on equipment and be a readily available source of counsel on all things related to their business. Members of Java Bean's Plus team have interacted with hundreds of coffee establishments and are willing and able to share their insights into the trade.